The HACHI Promise

Eight corners. Every single one protected. That's the whole idea behind HACHI, and it's why we stand behind every binder we make.

If something goes wrong that isn't your fault, we'll make it right. Simple as that.

This is a promise we make on top of your rights under the Australian Consumer Law (ACL). Nothing here takes anything away from those rights, it just adds to them.

180 days, no fine print

Every HACHI binder is covered for 180 days from the day it arrives at your door. If a fault shows up in that window, we've got you.

What we mean by "a fault"

We're talking about problems that come from how the product was made, not how it was used. Things like:

• pages or pockets that are warped or misshapen out of the box
• threads coming loose along the seams
• a zip that won't zip
• pockets that tear under normal handling
• magnets that pop off or won't hold

If we confirm the fault is ours, you'll get a repair, a replacement, or a refund. We'll figure out which one makes the most sense together, based on what's wrong and what we've got in stock.

What's on you

A binder that's been well loved for months or years is going to show it, and that's not a fault, that's just normal as a collector. We can't cover:

• fading, scuffing, or general wear from everyday use
• damage from drops, spills, or rough handling
• problems caused by DIY fixes, mods, or repairs we didn't do
• using the binder for something it wasn't built for

None of this changes your rights under the ACL, it just marks where our extra promise stops.

Getting a claim started

Reach out through the Help widget or Contact page on our site. Have these ready:

• your order confirmation or receipt
• a quick rundown of what's wrong
• photos, if we ask for them

Sometimes we'll need the binder back for a closer look. If we do, and your claim checks out, we'll cover the cost of sending it back to us.

Where this applies

This promise covers binders bought straight from the HACHI website. Grabbed one somewhere else? Your ACL rights still travel with you regardless.

Why we ask questions

Every claim we look at teaches us something, whether that's a stitching tweak or a materials change for the next run. If you send us info as part of a claim, it's handled under our privacy policy.

Playing your part

To keep your binder covered, just:

• use it the way it's meant to be used
• follow the care notes that came with it
• leave repairs and mods to us

Skip these and a claim might fall outside this promise. Your ACL rights stay exactly where they are either way.

The legal bit

Under the Australian Consumer Law, products need to be of acceptable quality, do what they say, and match how they were described. If ours don't, you may be owed a repair, replacement, refund, or in some cases something extra for the trouble. These guarantees can't be signed away, and nothing in this page tries to.

This promise is governed by the laws of New South Wales, Australia.

We built HACHI to protect the cards you've spent years collecting. We're not going anywhere if something needs sorting out.