General Information

Please make sure your address is correctly entered at check out and includes all relevant information. The use of correct abbreviations, street numbers, buildings or apartment numbers and route information (if applicable) is critical for ensuring time delivery. Please ensure that your name or address does not exceed a 50 character limit. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

If your order has not been shipped yet, it is possible to change your shipping address. Please contact ULTBIAS HACHI first by emailing to support@ultbiashachi.com

The customer must ensure to be available to receive the package. HACHI will not re-ship the returned package to HACHI due to non-attendance or expired claim of it at the local postal office. If the customer requests to have the package re-shipped: 

• The shipping fee must be paid again;

• In case the postal service disposed the package, the customer needs to order again;

• Costs of customs and taxes cannot be refunded.

Processing time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centre by the applicable carrier. It can take up to 1-4 business days excluding weekends to process orders.

Please refer to our pre-order policy for different processing times.

 

AUSTRALIAN ORDERS:

The estimated timelines for processing, transit and final delivery are dependent on location and carrier. Compare postage costs or find out when your delivery should arrive: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

All orders will come with tracking so please note that AUS destinations may take 1-7 business days from the date it is shipped out, not necessarily from the date it is placed.

Shipping rates vary depending on the weight and size of your order and where you are buying from. 

All orders are being sent by Australia Post. If your order is A$79 or more, there will be an offer for free shipping. Free shipping does not apply to Priority Access Shipping.

Priority Access Shipping (Australia)

Priority Access means that your product is shipped directly from our manufacturer as soon as it is available. It also means that it can be shipped from our International Warehouse instead of our Australian local warehouse. This gives customers early access to our products with a slight premium on shipping prices.

 

UNITED STATES ORDERS: 

All orders are being sent by a combination of carriers depending on location, availability and price which are optimised by our shipping software.

FREE SHIPPING ON US ORDERS $59+* - T&Cs APPLY

To continue offering you the best original products, HACHI is committed to managing shipping costs responsibly. Our Free Shipping offer is designed to balance affordability for our customers with sustainable practices for our small business.

Please note the following conditions apply:

1. Free Shipping is available for standard delivery within the contiguous United States (the lower 48 states).
2. Additional fees apply for shipments to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and American Samoa due to increased carrier costs. Unfortunately, Free Shipping is not available for these states due to high carrier costs. 
3. Some high-volume or bulky items may be excluded from the free shipping offer due to their size and weight.
4. Express shipping options are not included in this offer and will incur additional charges.
5. This offer is valid for online orders only.
6. Does not apply to Priority Access Shipping

*Order total for customers in the lower 48 states must meet $59 after any discounts or promotions are applied.

Priority Access Shipping (United States)

Priority Access means that your product is shipped directly from our manufacturer as soon as it is available. It also means that it can be shipped from our World Warehouse instead of our US local warehouse. This gives customers early access to our products with a slight premium on shipping prices.

We appreciate your understanding as we strive to provide fair and transparent shipping options while maintaining the quality and affordability of our products

INTERNATIONAL ORDERS:

All international orders are being sent by our World Warehouse.

Shipping rates vary depending on the weight of your order and where you are buying from. The shipping rates are linear meaning that there is a set rate per kilogram for each country.

Delivery date is generally in 10-15 days from shipment. If you haven’t received your order after 15 days, please contact support@ultbiashachi.com

We currently cover the following countries for International Orders:

Europe:

Austria, Belgium, Bulgaria, Country, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America:

Canada, Mexico

Asia:

Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam

If you would like to make an order but your country is not covered, please email us on support@ultbiashachi.com and we will investigate if there are any shipping options.

Duties and Taxes

Our shipping handles all duties, taxes and other custom fees for your order. If there are any other additional fees outside our control, it is your responsibility to pay them. Please email us your receipt on support@ultbiashachi.com and we will investigate on any refunds or compensation. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, HACHI will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Delivery

If you are experiencing non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it please contact us via email and we will assist you to try and make a claim for the package. Please note that the claim with the carrier can take up to 30 days to complete.

HACHI does not hold responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that have been delivered.

Changing or Combining Orders

Unfortunately, we are unable to combine multiple orders together. We have tried to accommodate this in the past but in our experience, it had resulted in a lot of human errors, inaccurate shipping quotes and was very time consuming. If you wish to combine orders, you will need to request a cancellation and remake a single order instead.

Other changes requiring the addition or removal of an item will need to request an order cancellation. Discount codes must be added during check out and cannot be added post purchase. Please request any cancellation before any of your orders get shipped. Any changes cannot be made once the orders have left our warehouse. 

Group Orders

If your order is part of a Group Order (GO), HACHI holds no responsibility in damages or lost packages once the order arrives to the Group Order Manager and all checks have been made prior to sending parts of the order to the Group Order participants. Please understand that we cannot control how the Group Order Manager ships specific items to Group Order participants. 

Group Order participants who have any issues with their products have to contact the Group Order Manager directly.